Help Center

The official Wildflower Asia website (www.wildflowercases.asia) is operated by Thinking Granules Technology Co., Ltd., a leading international brand operator. Thinking Granules is a professional organization dedicated to proposing new lifestyles for consumers. It currently manages sales networks for numerous high-end international brands, with a presence on major e-commerce platforms and thousands of offline stores.

Due to different operating systems:
🔹Orders from the US official website : Please contact the US customer service team directly;
🔹Orders from the Asian official website : Our professional team will provide the following high-quality services:
✓ Local fast delivery ✓ Genuine quality assurance ✓ Complete after-sales support

We will restock once a month based on demand, except for limited edition items. Some items may sell out faster than expected and may be out of stock for an extended period of time.

Since we can't give you an exact restock date, you can subscribe to our emails and we'll notify you as soon as your favorite item is back in stock!

You can also follow us on social media to stay up to date on when your favorite phone cases are restocked!

Every Wildflower case is one of a kind and should be treated like a precious piece of art or jewelry. We use high-quality materials to create a truly unique and limited edition iPhone case, therefore, a Wildflower case is not meant for frequent rough handling. To keep your Wildflower case looking cute, colorful and clean, please follow these care instructions:

• Always avoid direct contact with liquids.
• Prolonged moisture or sweat from hands may cause the "wf" logo to come off.
• Prolonged exposure to the sun and high temperatures will accelerate wear and tear on the case and fade the colors.
• If the case comes into contact with chlorinated pool water or seawater, it may accelerate the fading of the metal studs.
• Any contact with soda, juice, or other liquids will damage the case.
• The case is primarily for daily protective use and does not guarantee complete protection in all situations (e.g., extreme high falls or strong impacts). To avoid damage to your phone or case, we recommend being mindful and protecting it properly during use.
• Each Wildflower case will show normal wear and tear over time. Any direct contact with liquids will immediately damage the case and may even destroy it. We and you would be sad if that happened. Please protect your Wildflower case with the same care we put into making it. Thanks for all the #wildflowerlove!

Q1: What is an e-gift card?
A: An e-gift card is a digital gift that will be sent to a designated mailbox via email after purchase. It contains a set of exclusive discount codes. You can enter them during checkout to directly deduct the consumption amount. It is super convenient!

Q2: How do I purchase a gift card?
A: Simply select the amount on the "Gift Card" page of our website, add it to the shopping cart and complete the checkout. We will then send the gift card to the email address you entered.

Q3: Can gift cards be sent to friends?
A: Of course! Fill in your friend's email address when purchasing, or forward the gift card letter to the other party after purchase. It is perfect as a birthday gift, exchange gift, or sudden surprise!

Q4: Is there an expiration date for e-gift cards?
A: There is no expiration date at all. You can use it whenever you want. It’s up to you!

Q5: Can I use gift cards and discount codes at the same time?
A: Yes! Gift cards are used just like cash, and discount codes are extra discounts, and you can use them together (unless otherwise restricted, which we will notify you in advance).

Q6: Can gift cards be refunded?
A: Unfortunately, gift cards cannot be refunded or redeemed for cash once purchased. Please confirm the amount and recipient information before purchasing!

To create an account, go to our website and you will see a little person icon next to the search bar in the upper right corner. Click on the icon and select "Create Account".

Next, enter your name, provide a valid email address, and choose a password.

Once you've completed these steps, all you have to do is confirm and create your account!

If you require further assistance with this process, please contact
support@wildflowercases.asia

To reset your password, please go to your account login page and you will see the "Forgot Password" option. After clicking on it, you will be directed to a new page. Enter your email address on this page and we will send an email to reset your password.

If you are unable to find the password reset email, please be sure to check your spam or junk folder.

If you have any problems resetting your password, please contact support@wildflowercases.asia

You can check the latest tracking status of your order through our package tracking page. Simply enter the tracking number, or use your order number + email address to check the package status.

📦 Tracking number can be found at the following location:

• In your account's purchase order history
• Order shipping notification email

👉 [ Go to package tracking page ]

Logistics tracking information typically begins to update within 12–24 hours after the package is shipped.

Once the order is shipped from our warehouse, tracking information will be continuously updated during the shipping process.

Please note that the following situations may cause a slight delay in tracking updates:

• Logistics system synchronization not in time
• Logistics transit node update delay
• Increased logistics volume during peak seasons or holidays

If your tracking information has not been updated after 72 hours , or if there are any abnormalities, please contact our customer service team:
📩 support@wildflowercases.asia

We would be happy to assist you with any further inquiries.

We support the following payment methods so you can choose the one you prefer:

• Credit cards/Debit cards
• Apple Pay
• Google Pay
• PayPal
• Electronic gift card discount

🔹 Equipment or operation problems

1. Bank or cash flow system is under maintenance
2. Transaction interruption due to unstable network
3. Checkout page is idle for too long
4. Repeat click or return to the previous page

🔹 Bank or card issues

1. Insufficient credit/debit card balance
2. 3D verification code input error
3. Overseas transaction restrictions
4. The bank rejected the transaction

💡 If you are still unable to pay, you can:

1. Try again later: Wait 10-15 minutes before trying again.
2. Change payment method: Try another credit card.
3. Contact Customer Service: Provide the following information to speed up the process:

Note: If the bank has deducted the payment but the order is shown as failed, please do not place the order again. The payment will be automatically refunded within 3-7 working days.

If your order has not yet been processed, we will be happy to process your cancellation. On the other hand, if your order has already been processed, unfortunately we will not be able to cancel it. You can choose to return or exchange your order after receiving it, as long as the order is not a final sale!

We will do our best to respond to your email request before your item is shipped, but cannot guarantee that your order will be processed in time for shipment. If you need immediate assistance, feel free to contact us via email!

Customer service email: support@wildflowercases.asia

This indicates that the item is currently sold out and being restocked. A "Pre-order" button will be displayed on the page. You can still place an order at this time; the system will reserve the item for you and ship it in order of your order once it arrives in stock.

Pre-ordered items are expected to ship within 2-4 weeks. Actual shipping time may vary slightly depending on restocking and logistics conditions. We will do our best to arrange shipment for you as soon as possible after the goods arrive.

No. Items shown as pre-orders are all being restocked. Pre-orders are only for reserving quantities in advance, not for production or restocking after an order is placed.

Orders will be shipped as a single, complete order, and will be sent out together with the pre-ordered items once they arrive. If you wish to have in-stock items shipped first, we recommend placing separate orders.

Before the goods are shipped, you can contact customer service to confirm whether the order can be cancelled or adjusted. The actual processing method will depend on the order status and processing progress.

Due to the large number of items and batches being restocked, we will not send separate restocking progress notifications. Once the goods arrive, we will arrange shipment for you as soon as possible according to your order sequence. You will receive a shipping notification email from the system after shipment is completed; please pay attention to it.

Thank you for purchasing Wildflower products. We provide a one-year one-time product warranty service for Wildflower mobile phone cases purchased through this website. If you receive the product within one year from the date of receipt shown on the logistics , if there is any quality problem with the product, please contact customer service for assistance and provide the following information for further confirmation:

🔍 Warranty Service Notice

1. If the product is scratched after use, it cannot be returned or exchanged and is not covered by the warranty.
2. The following situations are not quality issues and are not covered by the warranty:
3. The warranty is limited to repair/replacement of the product if any quality problems occur within the warranty period, and does not provide a new replacement .
4. Warranty service is limited to applications submitted by the original ordering account, and non-original accounts will not be accepted.
5. Warranty replacement products must be of the same style and model as the original order; if the product is discontinued, we will arrange a replacement product of the same price and model with your consent.
6. To apply for warranty, you need to send the defective product back by yourself. If it is a quality issue, we will bear the round-trip shipping fee. If it is not a quality issue, the customer will bear the round-trip shipping fee.
7. Each order is entitled to only one warranty service opportunity and will not be provided repeatedly.
8. Damage caused by human factors or accidents (such as falling, strong pulling, etc.) will not be covered by the one-year warranty.
9. This warranty service is only applicable to products purchased on the Wildflower official website ; damage caused by products not sold on this official website or accessories of other brands (such as mobile phones, headphones, etc.) will not be provided for warranty service.

📌 In case of any objection, Wildflower.asia official website reserves the right of final interpretation.

If you have any questions, please contact customer service and we will provide you with assistance and processing as soon as possible. 💖

We are happy to accept returns or exchanges within 7 days of receiving the item, please ensure that the following conditions are met:

🔄 Return and Exchange Conditions:

✅ Items must be returned within the specified period and in their original condition (unworn, unused, unwashed, unaltered, and not soiled or damaged).
✅ The outer packaging of the product must be complete (including plastic bags or boxes), and labels or tapes must not be directly affixed.
✅ If the product is defective, you may need to provide photos or videos as proof for a refund or exchange.
✅ A valid proof of purchase (order number, receipt, etc.) is required to complete the refund procedure.

🚫 The following products cannot be returned or exchanged:

❌ Specials and Final Sale Items.
❌ Gift Cards.

Return shipping costs

If your return is due to quality issues, we will cover the return shipping costs. Of course, you will need to provide relevant evidence to support your return request.

However, if the return is not due to quality issues, such as you changed your mind or the item did not meet your expectations, the shipping costs and possible taxes will be your responsibility. Please be aware that we do not provide return mailing labels and all return shipping costs, taxes, etc. will need to be borne by you.

Refund Processing

Once the returned merchandise has been inspected and approved, we will refund the money to your original payment method.

Refunds may take up to 10 business days to process, additional processing time may vary depending on your financial institution.

The refund will be returned to the original payment method you used when placing the order within 3-5 business days.

What should I do if I still haven't seen the refund credited to my account after 5 business days?

If you do not see your refund in your account, please contact our customer service team. We will be happy to confirm whether your refund has been processed. If the refund has been processed, you will need to contact your bank, who can provide further assistance!

For further assistance, please contact support@wildflowercases.asia

1: Open iPhone's [Settings] > [General] > [About this device]

2: You can see your iPhone size on the right side of the "Model Name"

3: Choose a Wildflower phone case of the same size and you’re done!

If you need to change your shipping information (such as mailing address, contact number, etc.) after placing your order, please contact us via email as soon as possible so we can assist you. support@wildflowercases.asia

If the goods have already been shipped, or if the delivery address needs to be changed or redelivered due to an incorrect or incomplete address, additional delivery or reshipment fees may apply. These fees will be borne by you. Please be aware that to avoid delivery delays or additional charges, we recommend that you double-check your delivery information before completing your order.

If your address changes, please feel free to contact us so we can resolve your issue more quickly and definitively.

Yes, you can exchange your phone case if it is unused, not a final sale item, and within our 14-day exchange period.

Please visit our Return and Exchange Center for more information on returns and exchanges. The link is as follows - Return and Exchange Instructions

If you need a return or exchange, please contact our customer service center:
support@wildflowercases.asia

We are committed to processing all orders within 24 hours of purchase (excluding weekends and public holidays). Please note that processing times may be slightly longer during peak order periods or holidays.

The estimated delivery times for different regions are as follows:

1. Taiwan: 5-8 days
2. Hong Kong & Macau: 2-5 days
3. Singapore: 2-5 days
4. South Korea: 5-8 days
5. Japan: 6-10 days
6. Thailand: 6-10 days
7. Philippines: 6-12 days
8. Indonesia: 6-12 days

The above are reference delivery times. Actual delivery times may be delayed due to local logistics conditions, customs clearance procedures, weather, or other uncontrollable factors. Thank you for your understanding.

The fabric used in our cases should not fall off without damage. We do not recommend any modifications to the case, nor do we recommend treating the case with any harsh chemicals. Any phone cases that have been tampered with fabric will not be returned or exchanged, no exceptions. Thank you for your understanding!

If you have any further questions or concerns, please feel free to contact us via email: support@wildflowercases.asia