Warranty Service Description
  • Thank you for purchasing Wildflower products. We provide a one-year one-time product warranty service for Wildflower mobile phone cases purchased through this website. If you receive the product within one year from the date of receipt shown on the logistics, if there is any quality problem with the product, please contact customer service for assistance and provide the following information for further confirmation:
    (a) Order number
    (b) A clear photo of the product in question
    (c) Photos of the complete appearance of the product. We will provide you with assistance and processing as soon as possible.
Warranty Service Notice

  1. If the product is scratched after use, it cannot be returned or exchanged and is not covered by the warranty.
  2. The following situations are not quality issues and are not covered by the warranty:
    · Oxidation of the logo · Yellowing of the product after normal use · Wrinkles inside the fabric
  3. The warranty only provides repair/replacement of the product if any quality problems occur during the warranty period, and does not provide a new replacement .
  4. Warranty service is only available to applications submitted by the original ordering account, and applications from non-original accounts will not be accepted.
  5. Warranty replacement products must be of the same style and model as the original order; if the product is discontinued, we will arrange a replacement product of the same price and model with your consent.
  6. To claim a warranty, you must return the product. If the product is defective, we will cover the return shipping costs. If the product is not defective, the return shipping costs will be borne by the customer.
  7. Each order is entitled to only one warranty service opportunity and will not be provided repeatedly.
  8. Damage caused by human factors or accidents (such as falling, strong pulling, etc.) will not be covered by the one-year warranty.
  9. This warranty service only applies to products purchased on the Wildflower official website . Warranty service is not provided for products not sold on this official website or damage caused by accessories of other brands (such as mobile phones, headphones, etc.).
  10. Wildflower.asia reserves the right of final interpretation.
About resale

In order to protect the rights and shopping experience of every Wildflower user, we do not allow private resale of Wildflower products. Including but not limited to: listing and selling on online shopping malls, auction sites, social platforms or other unofficial authorized channels. If you purchase Wildflower products through unofficial channels (such as online stores, markets or third-party platforms that are not approved by us), we cannot provide product authenticity guarantee, quality assurance service and after-sales support. Please pay special attention to avoid damage to your own rights and interests.
In addition, we reserve the right to take legal action if we discover any unauthorized use of our brand, product images, or commercial sales. Thank you for your understanding and support. Please also purchase from Wildflower official channels with confidence.