Warranty Service
Warranty Policy Update Notice
- Due to an adjustment to our warranty policy, starting October 21, 2026, the warranty period for one-time-use Wildflower products purchased through this website will change from the current one year to 180 days from the date of purchase.
- Orders placed before October 21, 2026, will remain covered by the original one-year warranty and will not be affected by this change.
Warranty Service Information
- Thank you for purchasing a Wildflower product. Wildflower phone cases purchased through this website are covered by a one-time product warranty within six months. If your product has a quality issue within 180 days of the delivery date shown in the carrier’s tracking information, please contact Customer Service for assistance and provide the following information so we can investigate further:
(a) Order number
(b) Clear photos of the affected area
(c) Photos showing the entire product
We will assist you and resolve the issue as soon as possible.
Warranty Service Notice
- Products with scratches resulting from use are not eligible for returns or exchanges and are not covered by the warranty.
- The following are considered non-quality-related issues and are not covered by the warranty:
· Logo oxidation
· Yellowing after normal use
· Wrinkles inside the fabric, etc. - The warranty provides repair or replacement only for quality issues that arise within the warranty period. It does not provide a brand-new replacement.
- Warranty service requests may only be submitted through the account used to place the original order. Requests from other accounts cannot be accepted.
- Warranty replacements must be the same style and model as the product in the original order. If the product has been discontinued, we will arrange a replacement of the same price and model type with your consent.
- You must send the defective product back to us to submit a warranty claim. We will cover the shipping cost for sending it back.
- Each order is eligible for one warranty service claim only. Repeat claims will not be accepted.
- Damage caused by human error or accidents (such as drops or forceful pulling) is not covered by the warranty.
- This warranty applies only to products purchased from the Wildflower official website. Damage caused by products not sold on this website or by accessories from other brands (such as phones or earphones) is not covered.
- Wildflower.asia reserves the right of final interpretation.
Disclaimer
This product's phone case provides drop protection for daily use, reducing the chance of damage to your device during normal impacts. However, we cannot guarantee complete protection against damage to your device under all circumstances, nor do we recommend or accept any form of drop testing.
About resale
In order to protect the rights and shopping experience of every Wildflower user, we do not allow private resale of Wildflower products. Including but not limited to: listing and selling on online shopping malls, auction sites, social platforms or other unofficial authorized channels. If you purchase Wildflower products through unofficial channels (such as online stores, markets or third-party platforms that are not approved by us), we cannot provide product authenticity guarantee, quality assurance service and after-sales support. Please pay special attention to avoid damage to your own rights and interests.
In addition, we reserve the right to take legal action if we discover any unauthorized use of our brand, product images, or commercial sales. Thank you for your understanding and support. Please also purchase from Wildflower official channels with confidence.