Help Center

The wildflower Taiwan, Hong Kong and Macau official website (www.wildflowercases.asia) is fully operated by the internationally leading brand operator "SWEEKLI". Thinking Grains is a professional organization that focuses on proposing new lifestyles for consumers. It currently operates sales networks for many high-end overseas brands and has a presence on major e-commerce platforms and thousands of offline stores.

Due to different operating systems:
🔹Orders from the US official website : You need to contact the US customer service team directly;
🔹Orders from the Taiwan, Hong Kong and Macau official website : The following high-quality services will be provided by the Thinking Granules professional team:
✓ Local fast delivery ✓ Genuine quality assurance ✓ Complete after-sales support

We will restock once a month based on demand, except for limited edition items. Some items may sell out faster than expected and may be out of stock for an extended period of time.

Since we can't give you an exact restock date, you can subscribe to our emails and we'll notify you as soon as your favorite item is back in stock!

You can also follow us on social media to stay up to date on when your favorite phone cases are restocked!

Each Wildflower phone case is one-of-a-kind and should be treated like a precious piece of art or jewelry. We use high-quality materials to create truly unique, limited edition iPhone cases, therefore, Wildflower cases are not designed to be subjected to regular rough abuse. To keep your Wildflower phone case cute, colorful and clean, please follow these care tips:

• Always avoid exposing your Wildflower case to liquids.
• Prolonged exposure to moisture or sweaty hands may cause the "wf" logo to fall off.
• Prolonged exposure to sunlight and high temperatures will accelerate the wear of the case and cause the color to fade.
• Exposure of the phone case to chlorinated pool water or sea water may accelerate fading of the metal studs.
• Any contact with soda, juice or other liquids will damage the case.
• Every Wildflower phone case will experience normal wear and tear over time. Any direct contact with liquid will instantly damage the case and may even destroy it. If that happens, we will feel sad as well as you. Please take as much care of your Wildflower phone case as we did making it. Thanks for all the #wildflowerlove!

Q1: What is an e-gift card?
A: An e-gift card is a digital gift that will be sent to a designated mailbox via email after purchase. It contains a set of exclusive discount codes. You can enter them during checkout to directly deduct the consumption amount. It is super convenient!

Q2: How do I purchase a gift card?
A: Simply select the amount on the "Gift Card" page of our website, add it to the shopping cart and complete the checkout. We will then send the gift card to the email address you entered.

Q3: Can gift cards be sent to friends?
A: Of course! Fill in your friend's email address when purchasing, or forward the gift card letter to the other party after purchase. It is perfect as a birthday gift, exchange gift, or sudden surprise!

Q4: Is there an expiration date for e-gift cards?
A: There is no expiration date at all. You can use it whenever you want. It’s up to you!

Q5: Can I use gift cards and discount codes at the same time?
A: Yes! Gift cards are used just like cash, and discount codes are extra discounts, and you can use them together (unless otherwise restricted, which we will notify you in advance).

Q6: Can gift cards be refunded?
A: Unfortunately, gift cards cannot be refunded or redeemed for cash once purchased. Please confirm the amount and recipient information before purchasing!

To create an account, go to our website and you will see a little person icon next to the search bar in the upper right corner. Click on the icon and select "Create Account".

Next, enter your name, provide a valid email address, and choose a password.

Once you've completed these steps, all you have to do is confirm and create your account!

If you require further assistance with this process, please contact
support@wildflowercases.asia

To reset your password, please go to your account login page and you will see the "Forgot Password" option. After clicking on it, you will be directed to a new page. Enter your email address on this page and we will send an email to reset your password.

If you are unable to find the password reset email, please be sure to check your spam or junk folder.

If you have any problems resetting your password, please contact support@wildflowercases.asia

We support the following payment methods, so you can choose the one you are most comfortable with:

• Credit/Debit Card
• Apple Pay
• Google Pay
• Paypal
• Electronic gift card redemption

🔹 Equipment or operation problems

1. Bank or cash flow system is under maintenance
2. Transaction interruption due to unstable network
3. Checkout page is idle for too long
4. Repeat click or return to the previous page

🔹 Bank or card issues

1. Insufficient credit/debit card balance
2. 3D verification code input error
3. Overseas transaction restrictions
4. The bank rejected the transaction

💡 If you are still unable to pay, you can:

1. Try again later: Wait 10-15 minutes before trying again.
2. Change payment method: Try another credit card.
3. Contact Customer Service: Provide the following information to speed up the process:

Note: If the bank has deducted the payment but the order is shown as failed, please do not place the order again. The payment will be automatically refunded within 3-7 working days.

If your order has not yet been processed, we will be happy to process your cancellation. On the other hand, if your order has already been processed, unfortunately we will not be able to cancel it. You can choose to return or exchange your order after receiving it, as long as the order is not a final sale!

We will do our best to respond to your email request before your item is shipped, but cannot guarantee that your order will be processed in time for shipment. If you need immediate assistance, feel free to contact us via email!

Customer service email: support@wildflowercases.asia

Thank you for purchasing Wildflower products. We provide a one-year one-time product warranty service for Wildflower mobile phone cases purchased through this website. If you receive the product within one year from the date of receipt shown on the logistics , if there is any quality problem with the product, please contact customer service for assistance and provide the following information for further confirmation:

🔍 Warranty Service Notice

1. If the product is scratched after use, it cannot be returned or exchanged and is not covered by the warranty.
2. The following situations are not quality issues and are not covered by the warranty:
3. The warranty is limited to repair/replacement of the product if any quality problems occur within the warranty period, and does not provide a new replacement .
4. Warranty service is limited to applications submitted by the original ordering account, and non-original accounts will not be accepted.
5. Warranty replacement products must be of the same style and model as the original order; if the product is discontinued, we will arrange a replacement product of the same price and model with your consent.
6. To apply for warranty, you need to send the defective product back by yourself. If it is a quality issue, we will bear the round-trip shipping fee. If it is not a quality issue, the customer will bear the round-trip shipping fee.
7. Each order is entitled to only one warranty service opportunity and will not be provided repeatedly.
8. Damage caused by human factors or accidents (such as falling, strong pulling, etc.) will not be covered by the one-year warranty.
9. This warranty service is only applicable to products purchased on the Wildflower official website ; damage caused by products not sold on this official website or accessories of other brands (such as mobile phones, headphones, etc.) will not be provided for warranty service.

📌 In case of any objection, Wildflower.asia official website reserves the right of final interpretation.

If you have any questions, please contact customer service and we will provide you with assistance and processing as soon as possible. 💖

We are happy to accept returns or exchanges within 7 days of receiving the item, please ensure that the following conditions are met:

🔄 Return and Exchange Conditions:

✅ Items must be returned within the specified period and in their original condition (unworn, unused, unwashed, unaltered, and not soiled or damaged).
✅ The outer packaging of the product must be complete (including plastic bags or boxes), and labels or tapes must not be directly affixed.
✅ If the product is defective, you may need to provide photos or videos as proof for a refund or exchange.
✅ A valid proof of purchase (order number, receipt, etc.) is required to complete the refund procedure.

🚫 The following products cannot be returned or exchanged:

❌ Specials and Final Sale Items.
❌ Gift Cards.

Return shipping costs

If your return is due to quality issues, we will cover the return shipping costs. Of course, you will need to provide relevant evidence to support your return request.

However, if the return is not due to quality issues, such as you changed your mind or the item did not meet your expectations, the shipping costs and possible taxes will be your responsibility. Please be aware that we do not provide return mailing labels and all return shipping costs, taxes, etc. will need to be borne by you.

Refund Processing

Once the returned merchandise has been inspected and approved, we will refund the money to your original payment method.

Refunds may take up to 10 business days to process, additional processing time may vary depending on your financial institution.

Refunds will be made within 1-3 business days to the original payment method used to place your order.

What should I do if more than 3 business days have passed and you still haven't seen the refund credited to your account?

If you do not see your refund reflected in your account, please contact our Customer Support team and we will be happy to confirm that your refund has been processed. If the refund is confirmed to have been processed, you will need to contact your bank and they will be able to provide further assistance!

For further assistance, please contact support@wildflowercases.asia

1: Open iPhone's [Settings] > [General] > [About this device]

2: You can see your iPhone size on the right side of the "Model Name"

3: Choose a Wildflower phone case of the same size and you’re done!

If your order has not yet been shipped, we can update your shipping address. Please email your order number and the address you wish to change to support@wildflowercases.asia as soon as possible.

If your package has already been shipped, we are unable to make changes to your order. Please contact your postman immediately and they may be able to change your delivery address right away!

If there are any address changes, please feel free to contact us so that we can resolve your issue more quickly and definitively.

Yes, you can exchange your phone case if it is unused, not a final sale item, and within our 14-day exchange period.

Please visit our Return and Exchange Center for more information on returns and exchanges. The link is as follows - Return and Exchange Instructions

If you need a return or exchange, please contact our customer service center:
support@wildflowercases.asia

We strive to process all orders within 24 hours of purchase (excluding weekends and national holidays). Please note that during peak order periods or holidays, processing time may be slightly longer.

Estimated delivery times for different regions are as follows:

Reference delivery time

[6-8 days in Taiwan] [5-7 days in Hong Kong] [5-7 days in Macau]

If the address is a remote area in Hong Kong , the delivery time to the remote area will be increased by 0.5 to 1 working day. If the address is a remote area in Taiwan : the delivery time to the remote area of ​​the main island will be increased by 3 to 4 working days; the delivery time to the outlying islands will be increased by 5 to 6 working days.

The fabric used in our cases should not fall off without damage. We do not recommend any modifications to the case, nor do we recommend treating the case with any harsh chemicals. Any phone cases that have been tampered with fabric will not be returned or exchanged, no exceptions. Thank you for your understanding!

If you have any further questions or concerns, please feel free to contact us via email: support@wildflowercases.asia

Wildflower's official website currently uses SF Express for delivery to ensure that your order is delivered quickly and safely.