Order Change or Cancellation

  • If your package has not yet been shipped, we can update your delivery address. Please email your order number and the address you wish to change to support@wildflowercases.asia as soon as possible.
  • Once a package is shipped, it is usually not possible to change the contents (including changing the product, color, size, etc.) or cancel the order. Please understand this. Therefore, please be sure to check the contents of the product carefully before placing an order.

Return and Exchange Policy

  • If the item you received is obviously defective or not the style/model you ordered, don't worry! We offer a return and exchange service for defective or incorrectly shipped items, and our customer service will arrange a replacement or refund for you. Please contact our customer service within 14 days of receiving the item and return it to us in full, including all accessories (including accessories, carton, packaging, etc.) using the method we specify. Customer service will assist with the exchange or refund.
  • Your product must meet the following criteria:
    ✓ Request within 14 days of receiving the product ✓ Unused and in original condition ✓ Original packaging intact If you meet the above conditions, you can contact Wildflower customer service team to apply for return and exchange service (please provide the order number to expedite processing)
    ※ Customer Service Email: support@wildflowercases.asia
  • Circumstances where returns and exchanges cannot be accepted:
    × Scratches, paint peeling, damage, etc. caused by improper use by individuals × The product has been unpacked, or the packaging and accessories are incomplete × The order number or related purchase information cannot be provided, resulting in the inability to confirm the order identity.
    × The security label has been torn off.

Return shipping fee information

  • If your return or exchange is due to quality issues, we will bear the corresponding return and shipping costs. Of course, you need to provide relevant evidence to support your application.
  • However, if the return is not due to quality issues, such as you changed your mind or the product did not meet your expectations, then the shipping costs and any taxes that may be incurred will be your responsibility. Please be aware that we do not provide return mailing labels, and all return shipping costs, taxes, etc. will need to be borne by you.

Refund Instructions

  • After the refund is approved, the funds will be returned to the original payment method within 3-5 working days. The actual time of crediting the funds will be subject to the operating regulations of each bank.
  • If the system shows that the refund has been completed but has not been credited to your account◾️ Please confirm the bank account transaction details first◾️ Contact the issuing bank (the refund process may be delayed)
    ◾️ If the problem still cannot be solved, please contact our customer service team to try to solve it

About resale

  • In order to protect the rights and shopping experience of every Wildflower user, we do not allow private resale of Wildflower products. This includes but is not limited to: online shopping malls, auction sites, social platforms or other unofficial authorized channels. If you purchase Wildflower products from unofficial channels (such as online stores, markets or third-party platforms that are not approved by us), we cannot provide product authenticity guarantee, quality assurance service and after-sales support. Please pay special attention to avoid damage to your own rights.
  • We reserve the right to take legal action if we find any unauthorized use of our brand, product images, or commercial sales. Thank you for your understanding and support, and please make sure to purchase from Wildflower official channels with confidence~